FAQ's
Q: What are your shipping costs?
A: Shipping costs are on us! if you find at check-out you are being charged for sipping, please reach out and we will be happy to resolve this for you. note, that customs and duties may apply and are the responsibility of you the customer to pay for these costs.
Q: How long does it take for my order to ship?
A: We aim to process and ship orders within 7-10 business days. However, please note that shipping times may vary depending on your location and the shipping method you choose.
Q: Can I track my order?
A: For most orders, yes, you will receive a tracking number once your order has shipped. You can use this number to track the progress of your shipment. Some shippers do not offer a tracking number. We do apologies for any inconvenience this may cause.
Q: Do you ship internationally?
A: Currently, we only ship within Canada and the United States.
Q: What is your return policy?
A: Refer to our policy here as it may be updated from time to time.
Q: Is my personal information safe?
A: Yes. We use industry-standard security measures to protect your personal information. Your credit card information is transmitted using SSL encryption.
Q: Can I cancel my order?
A: If you need to cancel please do so right away. An order will not be cancelled if it has been processed by the warehouse. Read our refund policy here.
FAQs
Shipping costs are on us! if you find at check-out you are being charged for shipping, please reach out and we will be happy to resolve this for you. Note, that customs and duties may apply and are the responsibility of you, the customer to pay for these costs.
We aim to process and ship orders within 7-10 business days. However, please note that shipping times may vary depending on your location and the shipping method you choose.
Currently, we only ship within Canada and the United States.
Refer to our policy here. Note that our Terms of Service and Return Policy may be updated from time to time.
Yes. We use industry-standard security measures to protect your personal information. Your credit card information is transmitted using SSL encryption.
If you need to cancel your order, please do so right away. An order will not be cancelled if it has been processed by the warehouse. Read our refund policy here.